TERMS OF SERVICE

Welcome to Zebra Sutra. These Terms of Service (“Terms”) govern your use of our website, online
store, and any related services (collectively, the “Services”). By accessing or purchasing from
Zebra Sutra, you agree to these Terms. Please read them carefully.

1. GENERAL CONDITIONS
By using our Services, you confirm that you are at least the age of majority in your jurisdiction, or
that you have permission from a parent or legal guardian.
You may not use our products or Services for any unlawful or unauthorized purpose. You agree
not to transmit any harmful code, malware, or disruptive content.
We reserve the right to refuse service to anyone at any time.

2. ONLINE STORE TERMS
Our store is hosted on Shopify, which provides the e‑commerce platform that enables us to sell
our products to you. Your data is stored through Shopify’s secure servers and systems.
You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Services without
written permission from Zebra Sutra.

3. ACCURACY OF INFORMATION
We aim to provide accurate, complete, and up‑to‑date information on our website. However, we
are not responsible for typographical errors, inaccuracies, or omissions relating to product
descriptions, pricing, promotions, shipping times, or availability.
We reserve the right to correct errors and update information at any time without prior notice.

4. PRODUCT AVAILABILITY & PRICING
All products are subject to availability. We may limit quantities, discontinue items, or modify
product details at any time.
Prices may change without notice. We are not liable for price adjustments after a purchase has
been completed.

5. ORDERS & BILLING
We reserve the right to refuse or cancel any order for any reason, including suspected fraud,
incorrect billing information, or violations of these Terms.
You agree to provide current, complete, and accurate purchase and account information for all
transactions.

6. SHIPPING & DELIVERY
Shipping times are estimates and may vary based on location, customs processing, and carrier
delays. Zebra Sutra is not responsible for delays outside our control.
Customers are responsible for providing accurate delivery information. Orders returned due to
incorrect addresses may incur additional shipping or administrative fees.

7. CUSTOMS, DUTIES & IMPORT TAXES
International orders may be subject to customs fees, import duties, or taxes imposed by the
destination country. These charges are the responsibility of the recipient and are not covered by
Zebra Sutra.

8. RETURNS & REFUNDS
Returns are accepted within 30 days of receiving your order. Items returned after this period are
not eligible for a refund.
Returned items must be unused, in original condition, and accompanied by proof of purchase.
Shipping costs are non‑refundable unless the return is due to an error on our part.
Full details can be found in our Return Policy.

9. THIRD‑PARTY SERVICES
Certain third‑party providers (such as payment processors or shipping carriers) have their own
terms and policies. We are not responsible for the practices of third‑party services.
When you leave our website or interact with third‑party links, you do so at your own risk.

10. USER CONTENT & CONDUCT
If you submit comments, reviews, or other content, you grant Zebra Sutra a non‑exclusive,
royalty‑free license to use, reproduce, and publish that content.
You agree not to submit unlawful, abusive, defamatory, or misleading content.

11. PROHIBITED USES
You may not use our Services for:
• Illegal activities
• Violating intellectual property rights
• Harassment or discrimination
• Uploading malicious code
• Data mining or scraping
• Interfering with security features
Violation of these rules may result in termination of your access.

12. INTELLECTUAL PROPERTY
All content on the Zebra Sutra website — including logos, graphics, product designs, text, and
images — is owned by Zebra Sutra or licensed to us. Unauthorized use is prohibited.

13. DISCLAIMER OF WARRANTIES
We do not guarantee that the Services will be uninterrupted, error‑free, or secure at all times.
Products are provided “as is” without warranties of any kind, unless required by law.

14. LIMITATION OF LIABILITY
Zebra Sutra is not liable for any indirect, incidental, or consequential damages arising from your
use of our Services or products.
Our total liability for any claim shall not exceed the amount you paid for the product or service in
question.

15. INDEMNIFICATION
You agree to indemnify and hold Zebra Sutra harmless from any claims, damages, or expenses
arising from your breach of these Terms or misuse of the Services.

16. CHANGES TO TERMS
We may update or modify these Terms at any time. Changes will be posted on this page with an
updated revision date. Continued use of the Services constitutes acceptance of the revised
Terms.

17. GOVERNING LAW
These Terms are governed by the laws of Thailand, without regard to conflict‑of‑law principles.

18. CONTACT INFORMATION
For questions about these Terms, contact us at:
Zebra Sutra
Email: [your email]
Address: [your Bangkok business address]